Cancellation Policy

Notice of rescheduling and cancellation policy

Your health and the health of all my clients matters to me. To ensure that all of my clients are treated fairly and are able to receive treatment in a timely manner, ume asks that you provide 24-hours notice if you need to change, reschedule or cancel your appointment. If you change or reschedule your appointment without providing me with 24 hours advanced notice or fail to keep your appointment (if you are a no-show) you will be charged a flat fee of $50, or $25 for 30- and 45-min appointments. 

To change or cancel an existing appoinment, please contact me at 518-867-2262 and leave a voice mail or text message. Thank you for your consideration and understanding. 

I acknowledge that I have received and understand ume's cancellation and rescheduling policy and agree that I will be responsible for paying the above stated fee in the event that I fail to provide ume with at least 24-hours notice before changing or canceling my appointment.

ume will reserve the right to require first time clients or repeat offenders to put a deposit on the appointment.

**this policy is for ume:urban.massage.elite., LLC.  Capital Region Calmare will not accept cancellations


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